4kbd Privacy Policy

1 Introduction and Scope

4kbd ("we", "our", "platform") operates an online gaming service for users in Bangladesh. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website (4kbd.cam) and related services.

By using our services you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our platform. This policy should be read together with our Terms and Conditions.

This privacy policy applies to:

• All visitors and registered members of the 4kbd.cam website.
• Anyone who uses our gaming, betting, or live casino services.
• Anyone who contacts us via live chat, email, or other channels.
• Anyone who uses our payment or financial transaction services.

2 Information We Collect

4kbd may collect your information in various ways. Below is a detailed description of the types of information we collect:

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, national ID or passport number.
• Contact information: Email address, mobile number, and current address where applicable.
• Account information: Username, password (stored in encrypted form), and security questions.
• Financial information: bKash, Nagad, Rocket, Upay account numbers and bank account details.
• Verification documents: Documents submitted for identity and address verification.

2.2 Automatically Collected Information

• Device information: IP address, browser type and version, operating system.
• Usage information: Pages visited, session duration, click patterns, and search queries.
• Transaction information: Deposits, withdrawals, betting history, and gameplay activity.
• Cookie and tracking data: Session cookies, preference cookies, and analytics data.
• Log files: Server logs, error logs, and security monitoring data.

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors, identity verification services, and fraud prevention agencies. This information is used to ensure the security of our platform and to apply responsible gaming measures.

3 How We Use Your Information

4kbd uses your information for the following lawful purposes:

3.1 Service Operation and Delivery

• Creating, verifying, and managing your account.
• Providing gaming, betting, and live casino services.
• Processing financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Managing bonuses, promotions, and VIP benefits.
• Assisting you through our 24/7 Bengali-language support service.

3.2 Legal Compliance

• Complying with Anti-Money Laundering (AML) and counter-terrorism financing regulations.
• Completing the customer verification process (KYC — Know Your Customer).
• Following the instructions of regulatory authorities.
• Retaining documents required for legal disputes and claims.

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts.
• Monitoring suspicious transactions and fraudulent activity.
• Ensuring platform integrity and fair play.
• Preventing multiple accounts and bonus abuse.

3.4 Responsible Gaming

We may monitor your gaming behavior to identify potentially problematic gambling patterns and, where needed, provide support related to responsible gaming.

4 Sharing and Disclosure of Information

4kbd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification services, cybersecurity agencies, and technology infrastructure providers only to the extent needed for them to carry out their specific functions. All such partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may disclose information to law enforcement agencies or regulatory authorities where required as part of a court order, government directive, or legal process.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance of any such change.

4.4 With Your Consent

Outside the cases listed above, we will not share your information with any third party without your explicit consent.

5 Data Security Measures

4kbd applies industry-standard technical and administrative measures to keep your information secure:

• SSL encryption: All information transmitted on the platform is protected by 256-bit SSL encryption.
• Data encryption: Sensitive information stored on our systems is protected using advanced encryption methods.
• Access controls: Only authorized staff are granted access to information on a need-to-know basis.
• Firewall and security monitoring: Continuous detection and prevention of cyber threats.
• Security audits: Regular system vulnerability testing and security audits.
• Staff training: Regular data protection training for our team.

While we always strive to maintain the highest level of protection, transmitting information over the internet may not be completely secure. We ask that you use a strong password and not share your login credentials with anyone else.

6 Cookie Policy

4kbd uses cookies and similar tracking technologies on the website. Cookies are small text files stored on your browser or device.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for core functionality.
• Functional cookies: Used for language preferences, display settings, and personalization.
• Analytics cookies: Used to understand website usage and improve services.
• Security cookies: Used to prevent fraud and unauthorized access.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling certain essential cookies may affect the functionality of the platform.

7 Data Retention Period

4kbd retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

• Account information: For the full duration the account is active, and for as long as required after closure to meet legal obligations.
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC documents: Retained for the period required by regulatory obligations even after account closure.
• Communication records: For as long as needed for support and dispute resolution.
• Log files: Automatically deleted after 12 months as a general rule.

Once the retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights

As a user of the 4kbd platform you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in certain circumstances.
• Right to restriction of processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to withdraw consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, contact our support team at [email protected]. We will respond to your request within 30 working days. Some rights may not be fully exercisable due to legal obligations.

9 Privacy of Minors

4kbd strictly does not provide its services to anyone under the age of 21. All users must confirm they are 21 or older when registering on our platform.

If we become aware that someone under the age of 21 has created an account on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

10 International Data Transfers

4kbd primarily serves users in Bangladesh. However, some technology service providers may be located outside Bangladesh. For any such transfers we ensure that:

• Adequate data protection standards exist in the destination country.
• Where applicable, appropriate contractual safeguards are in place for the transfer.
• Data protection standards are maintained at all times.

11 Third-Party Links and Services

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These third parties may have their own privacy policies that differ from ours.

4kbd is not responsible for the data collection and usage practices of these third parties. We recommend that you review the privacy policy of each third party.

12 Policy Changes and Updates

4kbd reserves the right to update or change this privacy policy at any time. For significant changes we will:

• Post a clear notice on the website.
• Notify registered members by email.
• Update the "Last Updated" date at the top of the policy.

Continuing to use the platform after a change means you have accepted the updated policy. We recommend reviewing this page on each visit.

13 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali directly on the website.
• Response time: We are committed to responding to your request or complaint within 30 working days.

Our goal is to resolve any data privacy issues you may have quickly and effectively. We place the highest importance on your privacy and are committed to working transparently on any legitimate concerns.